FAQ, Support and Forums
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How long will it take for my Dedicated Server to be set up?
You should expect your server to be available 24hr after you have placed your order.
Do you have any restrictions on what I can use my server for?
No, as long as anything you do on the server abides within the law, then you are free to use the server for any purpose.
Do I have to sign up to an annual contract?
The minimum term is one month, and you may cancel at any time.
Do you charge a set up fee?
No, we don’t charge any set up fees.
How can I pay for my dedicated server?
Our preferred payment option for Dedicated Server is by Paypal recurring method. We also accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta via Paypal. We do not accept cheque, postal orders, standing orders or cash.
Do you charge VAT?
Yes, all prices are plus VAT at 20%
Do I get an invoice?
Yes. Invoices are available to view and print at any time in your Billing section in control panel.
What type of hardware do you use?
All of our Dedicated Servers utilise genuine Dell, HP, SUN and IBM servers, unlike other companies using “homemade” servers using home computing motherboards in fabricated boxes.
Do you provide a Service Level Agreement (SLA)?
All our dedicated servers come with a 99.99% uptime SLA. You can find out more on our Service Level Agreement page.
What level of access do I have to my server?
You have full root or administrator privileges to manage and access your server.
Where will my server be located?
All our dedicated servers are based in our UK/EU Data Centres. Find out more on our Data Centre page.
Is there any software installed on the server to help me configure it?
No, Just a Operating System installed.
How much bandwidth do I get?
Your server comes with a 1GB connection to the Internet, It’s just like having your own leased line. You can transfer as much data as you like within your 1GB line. Don’t get this confused with your broadband at home or work; you don’t share your 1GB with anyone else. 1GB is a huge amount of bandwidth which can support a very busy website.
Can you configure a secure server/SSL on my server for me?
Yes we can set up SSL on your server for you including all configuration and installing the certificate.
It Will be £20 cost, click here to see all SSL range.
Can I install my own SSL certificate on my server?
Yes, as you have root/administrator access you can install any software/certificates you like.
Can I have Windows Server Standard 2008?
Yes, Windows Server Standard 2008 is available for an additional fee on any Windows dedicated server.
Can you install Microsoft SQL 2008 Standard Edition?
Yes, Microsoft SQL 2008 Standard Edition is available, the latest version of MS SQL is Microsoft SQL 2012 which is the default version installed. We can install this fully licensed at the following rate:
Microsoft SQL Server per month: £ 40
Microsoft SQL Server per year: £ 380
Does the server run RAID disk mirroring?
Yes, all our servers are set up with hardware level RAID mirroring. In the unlikely event of a disk failure, this means your server will continue to operate normally.
Do you offer a backup service?
Yes, you can buy space in 1GB to 10000GB blocks. Our backup service makes the space available as a network drive on your server so you can copy files to the space manually or you can use your favourite backup program. 10GB of space costs £8 per month and 100GB costs £20 per month.
Do I have to run my own name servers?
No, you can continue to use our name servers. Simply update your A Name and C Name records to point at your server. If you want to run your own authoritative server you are welcome to do so.
How many IP addresses do I get with my server?
Your server included one IP address as standard and we set this up for you. If you need more IP addresses you can buy these for £5 each per Month.
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